✓ Google Play Policy Compliant • Data Safety

Account & Data Deletion Request

Official user data deletion portal for Indian Stock Market Simulator (package: trade.gyan). In full compliance with Google Play User Data & Account Deletion policies, GDPR, and India's Digital Personal Data Protection (DPDP) Act, users retain complete autonomy to request the irreversible erasure of their account credentials, leaderboard profiles, and cloud records.

App: Indian Stock Market Simulator Package: trade.gyan SLA: 48–72h Ack / 30d Purge Support: support@financechemistry.com
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No Reinstall Required

You can execute your permanent account deletion directly through this web portal or via email even if the app was uninstalled.

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Permanent Cloud Purge

Complete, irreversible erasure of Firebase Auth credentials, Cloud Firestore leaderboard profiles, and virtual ranking records.

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Zero Real Money Risk

Strictly an educational paper trading simulation. No bank accounts, PAN/Aadhaar cards, or real funds are ever handled or stored.

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Guaranteed SLA

Written acknowledgment within 48 to 72 business hours (max 7 days); complete database purge finalized within 30 days.

📋 Quick Page Navigation

1. Submit Account Deletion Request Online

Enter your registered account information below. Clicking "Generate & Send Deletion Email" will automatically open your default email app with a pre-formatted, cryptographically clear verification message addressed to our data protection desk.

Note on Account Ownership: To safeguard players against unauthorized or malicious deletion requests, our automated desk verifies that requests originate from the identical email address linked to your Firebase Authentication profile.

2. Alternative: Direct Email Deletion Request

If you prefer not to use the automated generator above, you can dispatch an email directly using your preferred email provider (Gmail, Outlook, Yahoo Mail, ProtonMail, Apple Mail):

  1. Designated Recipient: Send your request directly to support@financechemistry.com.
  2. Subject Header: Account Deletion Request - Indian Stock Market Simulator (trade.gyan)
  3. Sender Address: Please dispatch the request from the same email address associated with your app registration. This provides immediate proof of account ownership.
  4. Message Contents: State your request clearly, including your registered email and username (if set on the public leaderboard).

3. What Data Is Deleted vs. Retained

In strict adherence to Google Play Data Safety policies, we provide transparent, comprehensive disclosure regarding which categories of data are purged and which minimal diagnostics are retained:

Data Category Status Specific Records Affected Storage Infrastructure Timeline
Firebase Authentication Account Permanently Deleted Email address, unique user ID (UID), hashed password, and Google OAuth credentials linkage. Google Firebase Auth Within 14–30 days
Leaderboard & Cloud Profile Permanently Deleted Display name, avatar URL, rank points, virtual net-worth leaderboard standing, and custom bio. Google Cloud Firestore Within 14–30 days
Cloud Sync Records Permanently Deleted Any remote cache snapshots or leaderboard synchronized records. Google Cloud Firestore Within 14–30 days
Local Device Data (Paper Trades) User Controlled Simulated cash balance, active stock holdings, order history, and custom watchlists. Local Handset Storage (SQLite / SharedPreferences) Immediate via device settings or app uninstall
Pseudonymous Crash & Performance Logs Anonymously Retained Aggregated crash traces, device hardware models, and app health telemetry. Not linked to your personal email or identity. Firebase Crashlytics / Google Analytics Standard retention cycle (up to 14 months)
Security & Abuse Prevention Records Temporarily Retained Firewall rate-limiting access records retained solely for cyber-defense, anti-abuse, or statutory compliance. Cloud Security Logs Auto-purged upon expiration of statutory retention window

4. How to Delete Local App Data on Android Handsets

Our virtual paper trading engine stores your trade history, portfolio values, and watchlists locally on your device for fast, offline access. You can instantly wipe this local data anytime without contacting support:

Step-by-step local data wipe on Android:

  1. Open your Android phone Settings → Apps (or Manage Apps).
  2. Locate and select Indian Stock Market Simulator.
  3. Tap on Storage & cache.
  4. Tap Clear Storage (or Clear Data) and confirm.
  5. All local trade records, saved watchlists, and virtual cash will be permanently wiped from your handset immediately.

Tip: Uninstalling the application from your phone will also automatically delete all local SQLite databases and cached app preferences.

5. Deletion Timeline SLA & Verification Protocol

  • Acknowledgment Window: We acknowledge every legitimate deletion request within 48 to 72 business hours (maximum 7 calendar days).
  • Security Verification: To protect users against unauthorized deletion by third parties, we verify that requests originate from the email address registered with the account.
  • Final Deletion Completion: Once verified, all authentication records and Firestore documents are completely expunged within 30 calendar days.
  • Final Confirmation: A concluding confirmation email will be delivered to your registered email once our database purge has finalized.
  • Irreversibility Notice: Deletion is irreversible. Once removed, previous leaderboard ranks, virtual achievement badges, and usernames cannot be restored.

6. Frequently Asked Questions (FAQ)

Can I delete my account if I only used the virtual paper trading simulator offline?

Yes. If you never created a cloud account or leaderboard profile, no personal information exists on our servers in the first place. You can simply clear app data or uninstall the app to instantly delete 100% of your local simulation history.

Does account deletion affect real bank accounts, broker logins, or PAN/Aadhaar cards?

No real financial data is involved. Indian Stock Market Simulator is solely an educational paper trading simulation app. We never collect bank accounts, PAN numbers, Aadhaar details, Demat broker logins, or actual money. Deleting your account only affects your virtual simulator profile and leaderboard points.

How can I revoke Google Sign-In authorization independently?

When your account deletion is processed, the OAuth authorization linking your Google account to our Firebase project is permanently revoked. You may also independently revoke third-party permissions anytime via your Google Account Security Dashboard ↗.

Will I receive an email confirmation once my account is deleted?

Yes. Our support team responds with a final confirmation notice to your registered email address as soon as all records are permanently deleted from Firebase Auth and Cloud Firestore.

Can I re-register in the future after deleting my account?

Certainly. You are welcome to create a fresh account anytime should you decide to return to the Indian Stock Market Simulator. However, historical virtual trades and leaderboard rank scores will start afresh from zero.

How does this web portal comply with Google Play's Account Deletion Policy?

Google Play requires that all apps allowing account creation must provide a publicly accessible, indexed web resource where users can request full account and data deletion without being required to reinstall or open the app. This page fulfills all Google Play policy requirements under the 2024–2026 Developer Distribution Agreement.

7. Developer & Data Protection Contact Information

For any inquiries regarding this policy, data erasure, or our privacy practices, please contact our data protection team:

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